Case closed

Been busy yesterday so didn’t update bloggy here. Anyway I’ve good news – the Telekom technician came on Wed 26 Nov! And he finally uncovered the mystery of why I wasn’t able to make outgoing calls to local fixed lines. It’s because I added the 07 prefix. Arghhh, what a blooper! Guess things ain’t as simple as in Singapore – the local number is the same whether you use your fixed line or mobile phone to dial the number. Glad that I can finally rest my case on Telekom…until the next “blockbuster” occurs. Crossing my fingers that it won’t be soon.

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“Hello…anybody there…???”

I have no idea what the Telekom customer service officers typed in their reports. Despite my stating over and over again that I can’t make outgoing calls, nothing has been done about it. Is Telekom’s customer service department just a one-way router – to dump complaints into the inbox of the technical department and expect that things will get done?? And guess what, the customer service officer told me last night during my Nth complaint that the case had been closed. CLOSED??? By whom??? When the issue has not been fixed??? Gee…that really makes me fume!

So…I made yet another complaint today (the 5th one), demanding to talk to the manager this time. Not gonna talk to ikan bilis who only knows how to say this at best “I will submit a report and send it to the technical department, this is all I can do for you”. No kidding, these are the exact words the customer service officer told me last night. No assurance that she or anyone else will follow up on the case.

Malaysia boleh? Tak boleh lah.

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Telekom sucks!!!

Reported fixed line down on Tuesday 18 Nov, 5pm. Could not make/receive calls nor use internet. Telekom customer service officer told me that all technicians have knocked off at 5pm. Line will be fixed next day. Fantastic ya? I checked the line at 12+ midnight. It was still silent.

Checked the line at 10am the next morning (Wed 19 Nov). Line’s up, hurray! But wait a minute, why can’t I make any outgoing calls to Johor fixed lines, i.e. 07-XXXXXXX? I can call out on my Digi mobile phone though. (Digi’s reception signal here sucks but that’s another story)

Made yet another complaint to Telekom on the 100 number. Guess what? I was told that the line has not been fully fixed, the technicians will get it done “by next week”. Holy cow, next week??? I really don’t know how businesses survive here in Malaysia if the telecom infrastructure is so “efficient”. Guess I can forget about setting up a SOHO (Small-Office-Home-Office) here.

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